CRM Cybersecurity Emotional Intelligence Management 
Red Star Kim
FEBRUARY 9, 2023
Here are the highlights on Referrer and Intermediary Management – Silos, Targets and Culture. We created an example campaign increasing staff’s personal cybersecurity knowledge which also raised awareness of services for clients. This supported mutual knowledge of their professional work.
Red Star Kim
APRIL 24, 2023
Telephone Confidentiality Some forms of communication are known to be confidential – for example: email (assuming good cybersecurity) and WhatsApp (encryption). Telephones in the client journey and client experience mapping Firms often have processes, procedures and protocols for managing telephone calls – both inbound and outbound.
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