Remove Emotional Intelligence Remove Negotiation Remove Value Proposition
article thumbnail

Why are questions so important? (Questioning skills)

Red Star Kim

See the section below on negotiation. When we meet someone, we show interest in them and learn about them (to build empathy and see the world through their eyes An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com) ) by asking questions. Questions are important when we meet someone new. Why act now?

article thumbnail

21 Free Courses for Key Account Managers to Boost Your Skills Now

Account Manager Tips

Emotional intelligence 6. Introduction to Negotiation: A Strategic Playbook for Becoming a Principled and Persuasive Negotiator. Learn how to analyse negotiations and shape them with convincing arguments. Emotional intelligence Key account managers work with others, in dynamic, high pressure situations.

article thumbnail

Selling challenges in professional services: Sales processes and skills

Red Star Kim

A challenging role requiring deep insight into potential clients and value propositions as well as a great deal of confidence. Whilst most digital marketing methods support lead generation, converting interest into a commitment to meetings requires preparation, skill and persistence.

article thumbnail

The Difference Between Customer Satisfaction vs. Customer Loyalty

Brooks Group

This understanding allows sales professionals to anticipate and address future challenges, which reinforces the value of the partnership. To use this approach effectively, sales professionals must be able to ask open-ended questions , listen actively, problem-solve, negotiate, and focus on value rather than price.