they-dont-care-about-you-heres-how-you-can-show-that-you-care-about-your-customers 
KAM With Passion
OCTOBER 7, 2020
First, what people mean with each of them can vary tremendously which leads to misunderstandings. We define Account Management (AM) as the set of methods, processes and practices to manage existing customers. The AM system must be formalised and standardised while adapting to how each customer buys and uses the vendor’s offering.
Jeffrey Gitomer
SEPTEMBER 9, 2011
The Truth and Profit Behind Your Service. So what are these big hotels doing about it? And other concessions are being made in order to differentiate themselves from one another and woo the big customers. Broadway shows. And accommodations, the likes of which you have never seen. Let’s talk about you.
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