3 CRM Models and How They Improve Customer Profitability
Insightly
NOVEMBER 1, 2022
The Peppers & Rogers Group established the IDIC CRM model in 2004. The primary stage of the value chain CRM model is divided into five processes. Crucially, each team member should be trained to prioritize building and maintaining emotional connections with customers. . Below is a detailed overview of each. . IDIC CRM Model.
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