Sat.May 25, 2024 - Fri.May 31, 2024

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Introducing the Upland Altify 9.12 Spring ‘24 Release

Upland

The Upland Altify 9.12 Spring ‘24 release contains major enhancements to transform the customer experience with Altify’s Salesforce-native products, creating a simpler, smarter, and more connected solution. The 9.12 Spring ‘24 upgrade offers sellers simplified and streamlined workflows and optimized user interfaces, smarter in-product guidance, better data readability, and improved connectedness.

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The Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes

Customer Think

The Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes Source article: [link] Introduction Artificial Intelligence is revolutionizing enterprise technology, and will redefine enterprise software design, and transform how businesses enhance customer, user experiences and drive business outcomes.

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Overcoming Challenges in Converting Prospects

The Center for Sales Strategy

Salespeople, even great salespeople, sometimes have trouble closing the deal. Getting to yes is often the hardest part of the sales process. How hard? As many as 57% of salespeople reported difficulty converting prospects into customers. If your team is having trouble with conversions, the first thing to do is figure out why.

Sales 115
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7 'Under-the-Radar' Traits of Top-Selling Sales Reps, According to Sales Leaders

Hubspot Sales

We all know the “obvious” traits high-performing sales reps exhibit. I‘m sure you’ve read plenty about the value of qualities like empathy, ambition, and confidence throughout your career — but you didn't click on this headline because you want to hear more about those conventional, played-out traits. Now, did you? No, you're here for some novel, wild, “Who'da thunk it?

Sales 97
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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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Introducing Easier Data Imports With Import2

Nutshell

If you’re switching CRMs, the best way to see if a new platform will work for you and your team is to import data so you can see what it’s like to communicate with contacts, track leads, and complete other daily tasks like logging phone calls. However, importing your actual contact and sales data into another CRM can seem daunting. That’s why we’ve partnered with Import2 to make getting your company’s customer and sales data into Nutshell even easier.

CRM 87
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Reduce Churn and Drive Renewals with Customer Success Alignment

Force Management

Customer Success (CS) is a critical component of a successful customer engagement process. Growing revenue requires your organization to be cross-functionally aligned on buyer value and solution differentiation before and after the sale. Capturing that value after the initial deal is essential for driving recurring revenue and expansion opportunities within accounts.

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10 Best Etsy Alternatives to Sell Your Crafts

Hubspot Sales

With nearly 90 million active buyers , Etsy is one of the biggest ecommerce marketplaces for vintage and handmade products. Etsy used to be my go-to source for unique crafts and gifts from independent small businesses and mom-and-pop shops. Over the years, I’ve even dabbled in selling jewelry and vintage on Etsy, so I’ve seen how the marketplace works from both sides.

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The Business Success Impact of Digital Transformation | KaiNexus

Kainexus

The digital business model transformation is a profound shift in how businesses operate, driven by integrating digital technologies across all aspects of an organization. This process fundamentally changes traditional business models of how companies deliver value to their customers, engage with stakeholders, and conduct internal operations. The transformation includes various technological advancements, such as cloud computing, artificial intelligence, big data analytics, the Internet of Things

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Growth Risks 2024: B2B Buying Behaviors are Evolving

SBI Growth

An improving economic outlook for 2024 presents a golden opportunity for CEOs to capitalize on rising demand: 87% of surveyed CEOs see growth as a core element of their value creation strategy this year. However, buying behaviors are also changing, and not all companies are prepared to overcome the new challenges created by a dynamic buying environment, slowing growth and potential revenue capture.

B2B 71
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Retail Customer Service Outsourcing: Why 24/7 Omnichannel and Multilingual Support Has Become the New Gold Standard

Customer Think

In today’s globalized and digital-first marketplace, customer expectations have soared to unprecedented heights. Retailers are no longer competing merely on price and product quality but increasingly on the quality and responsiveness of their customer care.

Retail 75
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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4 Opportunities in The $884B Home Improvement Business

Hubspot Sales

We previously wrote about how Americans are leaping into entrepreneurship at record rates. Among those who opened for business in 2023, the home services category saw the highest growth, with 278k new openings. From wallpapering to carpentry, those who help homeowners upgrade their abodes are pocketing millions. Source: Bloomberg It’s not hard to see why.

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Elevate Your PMO: How Looking to the Future Drives Value Today

Planview

Succeeding in today’s fast-paced world requires thinking about success beyond today and tomorrow. It requires envisioning and forging a path of sustainable success over multiple business cycles. At the heart of this endeavor lies the project management office (PMO). A well-run PMO is one of your organization’s greatest value drivers. It delivers business results quickly through projects and work that addresses various business needs and responds to new market and customer demands.

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Managing Positive Churn is Not the Answer to Improving Commercial Productivity

SBI Growth

CEOs have set the stage for success in 2024 with a solid growth strategy, but they need their talent to be ready to execute on revenue capture opportunities. They think they have the secret to improving commercial productivity: managing positive churn. However, our surveys reveal that there is more to managing our hires and getting the experts on board; CEOs must also overcome longer ramp times and create sustainable growth for the road ahead.

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Elevating the Customer Experience with a Continuous Improvement Approach

Customer Think

Continuous improvement in customer experience (CX) is paramount for organizations aiming to maintain their edge when competition is fiercer than ever. With consumers having unprecedented access to a plethora of competitive brands, businesses must adopt a customer-centric approach to design and measure success, thereby creating exceptional user experiences.

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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Startup Due Diligence: What it Is & Why it Matters

Hubspot Sales

Did you know that a disagreement between founders can lead to an entire startup business failing? In fact, 65% of startups fail due to founder conflict (Noam Wasserman, author of The Founder's Dilemmas ). Even small disagreements can come to light during the startup due diligence process when investors look into your company before deciding to invest their money.

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28 Metrics for CEOs to Measure Transformation Success

Kainexus

In today's hyper-connected world, where digital innovation accelerates at a breakneck pace, transformation has become imperative for businesses aiming to stay competitive. However, embarking on this journey without a clear understanding of progress can lead to uncertainty and missed opportunities.

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Personal Finance Strategies For Sales Professionals

Sales Gravy

On this important episode of the Sales Gravy Podcast, Jeb Blount, Jr (a.k.a JBJ) discusses personal finance for sales professionals with Ben Lex, a former B2B sales superstar turned financial advisor. Ben shares game-changing insights tailored specifically for sales professionals. The Financial Fitness Mindset In sales, we're all about closing deals, hitting targets, and making more money.

Finance 66
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Customer Lifecycle 101: What It Is and Why It Matters

Groove HQ

What are your customers going through, and how can your products or services help them? The customer lifecycle enables you to identify the answers to those questions. The term ‘customer lifecycle’ refers to the various stages a customer goes through in their relationship with your brand. It spans their journey from initial awareness all the […] The post Customer Lifecycle 101: What It Is and Why It Matters appeared first on Groove Blog.

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How to Leverage Intent Data for Better Outcomes

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

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The Rise of Social Commerce: a Growth Opportunity for Brands

Customer Think

You’ve seen it happening in your own social media feeds. People are shopping directly on platforms like Instagram, Facebook, and TikTok these days. Social commerce is taking off in a big way. This consumer trend presents a massive opportunity for brands to reach new customers.

Media 64
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Building Productivity Into Your Social Media Time

Strategic Communications

When I talk to people about their greatest challenges with social media, what I most frequently hear is “fnding time to stay engaged.” I can definitely relate. Currently I’m attempting to maintain two Twitter accounts (business), two LinkedIn accounts (business) and one Facebook account (personal) for myself, along with a growing number of accounts for clients.

Media 64
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All About AI [The SOAR Report Spring 2024]

SOAR Performance Group

The SOAR Report Spring 2024 How is AI Affecting your business? This spring, SOAR has been learning all about AI! Included in this newsletter: A note from our CEO, John […] The post All About AI [The SOAR Report Spring 2024] appeared first on SOAR Performance Group.

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[DO NOT DELETE] Kitchen Sink Post

Help Scout

This is a Kitchen Sink Post that is required to send data models to Gatsby. It is not indexed, please do not delete!

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Negotiate Larger Deals More Quickly

What if there was a better method of changing the conversation with your customer from delivering pricing to delivering value solutions? A method that would help keep you in control, manage the uncertainty, and close larger deals more quickly for you and your company? There is.

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SugarCRM and sales-i reimagine sales intelligence in a sweet move

Customer Think

The news Today, May 22 2024, SugarCRM and sales-i announced the acquisition of sales-i by SugarCRM. sales-i is leading provider of a revenue intelligence solution that helps businesses maximize their revenue and profitability. It targets at making sales professionals more efficient and effective by providing actionable insight into every customer, product and sale.

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Be Ready: Mastering the Art of Selling to Client Executives

FinListics Solutions

FinListics offers insights to elevate your sales approach and build stronger relationships with executives.

Sales 78
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6 Tips For Building A Capital Improvement Plan That Works

Envisio

I was recently biking past a favorite park of mine in Toronto, along Grace Street, and noticed the roads, which had been ripped up for ages, were finally complete. I’m sure you’ve had a similar experience: going for a stroll, looking up, and seeing a new community center or bridge that’s appeared or been repaired. Then going, “Wow! Where did that come from?

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A Beginner’s Guide to Unlocking the Power of AI as a Service

Help Scout

Unlock the power of AIaaS to transform your business with affordable, scalable AI solutions. Learn how to streamline operations and boost customer service.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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The Crucial Role of CX Education in Driving Customer (and Employee) Centricity: A Personal Perspective

Customer Think

On behalf of all of us at McorpCX, I’m happy to share the findings from our latest collaborative research with the Customer Experience Professionals Association (CXPA).

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SAMA Annual Conference 2024 highlights

Arpedio

A learning environment that’s anything but conventional ARPEDIO was right in the middle of it all, surrounded by Strategic Account Management (SAM) professionals who shared our drive for success and eagerness to push boundaries and exchange game-changing ideas about the future of SAM. Keynotes from thought leaders included Tom Derry, CEO of the Institute for Supply Management; Miguel Gonzalez, Chief Procurement Officer at DuPont; Dan Gardner, award-winning journalist and bestselling author; and

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Move Over CMOs, Data-Driven Growth Marketers Are Taking Over

NG Data

In recent years, the role of Chief Marketing Officer (CMO) has been increasingly scrutinized and even eliminated at major companies, including Wells Fargo and Bank of America. This shift has led to the rise of "growth marketing," which focuses on data-driven strategies to drive revenue growth and align marketing efforts more closely with company-wide objectives.

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Consultative sales 4 basic principles and just why the consultative selling process works 

PandaDoc

A recent report found that only 49% of Americans trust businesses today. Modern consumers spend more time doing their own research and less time listening to sales pitches. Consultative selling offers a less pushy, customer-centric approach to the buyer’s journey. Read this guide to learn the ins and outs of consultative sales. Key takeaways Consultative sales is customer-centric and focuses on building relationships.

Sales 52
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Contact vs. Company Intent Signal Data

Contact and company intent data both have their advantages. Contact-level intent leads can be acted on immediately to reach active buyers, while company-level leads improve outcomes for account-based marketing and other programs. This infographic unpacks the advantages of both contact and company data and gives details about how B2B marketers can benefit from both.