The trouble with account managers
Account Management Skills
FEBRUARY 22, 2024
I read as many reports I can about the state of agency account management and it makes for grim reading. “I
2020 Account Growth Client Development Meetings 
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How to systemise account management in your agency, with Alex Raymond
Account Management Skills
AUGUST 24, 2021
Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. Kapta is a key account management platform. We chatted about: – the importance of having a client development plan.
Top 50 Women Leaders in Customer Success 2022
SmartKarrot
MARCH 8, 2022
Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. Caroline was also named one of the Top 100 Customer Success Strategists for 2020-2021.
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