The trouble with account managers
Account Management Skills
FEBRUARY 22, 2024
I read as many reports I can about the state of agency account management and it makes for grim reading. “I
Account Management Skills
FEBRUARY 22, 2024
I read as many reports I can about the state of agency account management and it makes for grim reading. “I
ProlifIQ
JUNE 21, 2023
Account managers are tasked with managing these accounts, serving as the main point of contact, and ensuring that the customers achieve the outcomes that they purchased your tool or service for. These plans provide a detailed overview of the account’s goals, strategies, and specific actions to be taken to meet the objectives.
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SmartKarrot
OCTOBER 5, 2023
It provides your team with the guidance and ‘how-to’ on nurturing the relationships and managing the multiple moving parts in an account. Designing an Effective Playbook for Large-Scale Clients Developing an effective playbook for managing large-scale clients helps in driving consistent account growth and sentiment.
SmartKarrot
DECEMBER 22, 2020
Work with the customer advocacy team to develop customer-specific case studies and references to share the team’s portfolio of account’s success. Advocate customer needs/issues cross-departmentally and lead/resolve account escalations. Strong empathy for customers and the capability for enabling profitable growth.
Account Management Skills
AUGUST 24, 2021
Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. Kapta is a key account management platform. We chatted about: – the importance of having a client development plan.
SmartKarrot
MARCH 8, 2022
Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. Annette Franz. Annette Franz is the Founder and CEO of CX Journey Inc. Keri Keeling.
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