Acquisition Client Development Co-Creation Onboarding 
SmartKarrot
MARCH 8, 2022
Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. In turn, Diana helps her clients’ businesses grow. Annette Franz. Daphne Lopes.
Account Management Skills
AUGUST 24, 2021
Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. We chatted about: – the importance of having a client development plan. – how to avoid client churn.
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