The Center for Sales Strategy

MAY 13, 2024

We've all been there — feeling overwhelmed, scattered, and struggling to get things done. The traditional approach tells us to buckle down, make a to-do list, and manage our time better. But what if the real key to productivity lies not in rigidly scheduling every minute but in learning to manage our minds? David Kadavy's "Mind Management, Not Time Management" offers a fresh perspective and practical tips for boosting productivity by harnessing the power of your most precious resource — your att

Management 87

Management 87

Customer Think

MAY 13, 2024

These days, everybody in business is talking about AI. We’re inundated with research and data about the percentages of people who report this or that about it, especially as it has begun to be employed in customer service use cases.

Customer Experience 81

Customer Experience 81

The Center for Sales Strategy

MAY 13, 2024

We've all been there — feeling overwhelmed, scattered, and struggling to get things done. The traditional approach tells us to buckle down, make a to-do list, and manage our time better. But what if the real key to productivity lies not in rigidly scheduling every minute but in learning to manage our minds? David Kadavy's "Mind Management, Not Time Management" offers a fresh perspective and practical tips for boosting productivity by harnessing the power of your most precious resource — your att

Management 69

Management 69

Customer Think

MAY 13, 2024

A Master Class: Unlocking The Psychology of Customer Experience Listen to the podcast: This issue is the first in an eight-part series to explore customer behavior and the psychology driving it. Each part will explore the various psychological aspects of Customer Experiences to clarify what they are and provide practical advice about using them.

Decision-making 69

Decision-making Customer Experience 69

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

PandaDoc

MAY 13, 2024

You already know who your customers are — but do you know what makes them tick and drives their decision-making? The psychology of sales can reveal all this and more. There’s no doubt about it: understanding customer behaviors and the reasons behind them can not only help you close deals but is a surefire way to keep buyers happy and fulfill the dreams of every sales lead.

Emotional Intelligence 52

Emotional Intelligence Decision-making Sales e-Learning 52

Customer Think

MAY 13, 2024

Back in February, I mentioned that CDP Institute had published a Composable CDP Self-Assessment Tool that asks people what gaps they must fill to convert their current systems into the functional equivalent of a CDP. I recently checked how many responses we’ve received, and was disappointed that there were just fourteen.

Publishing 69

Publishing Marketing 69

Customer Think

MAY 13, 2024

Gap recently made headlines with its sudden closure of the brand’s physical stores and ecommerce site in Spain, about three years after expanding into the market.

eCommerce 72

eCommerce Marketing Digitalization 72

ClearPoint Strategy

MAY 13, 2024

Maximize your investment with our essential guide on calculating the ROI of strategy execution software. Learn to quantify the value of your software!

Software 52

Software Software 52

Customer Think

MAY 13, 2024

In this episode of the Sales Leadership Awakening podcast, Steven Rosen and Colleen Stanley discuss the impact of burnout on performance and productivity and offer strategies for leaders to create an environment that decreases burnout and stress. They emphasize the importance of time management, setting clear expectations, and recognizing and celebrating achievements.

Leadership 64

Leadership Sales Leadership Sales Management 64

PandaDoc

MAY 13, 2024

Sales and marketing are two terms that are often used interchangeably. Both business processes are crucial to generating revenue and keeping your company profitable. In this guide, we’ll cover the basics of sales vs marketing and how you can better align and use them in your business. Key takeaways Sales and marketing are separate domains that work together to grow revenue.

Marketing 52

Marketing Advertising Sales Acquisition 52

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Customer Think

MAY 13, 2024

Customer experience is currently undergoing a massive phase of transformation. Just a quick scan through your favorite news site will bring up stories of brands across all verticals grappling with how to transform their businesses through AI and automation — without inadvertently angering or frustrating their customers.

Customer Experience 64

Customer Experience 64

DemandFarm

MAY 13, 2024

Customer retention is directly proportional to customer loyalty, reflecting how satisfied your customers are with your products and services enough to return for more. This goodwill is a crucial metric, particularly during a business’s growth phase. Understanding your customer retention and churn rates is essential, as these metrics help pinpoint loyal customers and those at risk of departing, allowing you to devise effective strategies to retain them.

Account Planning 52

Account Planning Key Account Management Client Relationships Communication 52

Customer Think

MAY 13, 2024

Banking and financial services is a complex business. Service providers need to offer great products with competitive rates and all within the rules enforced by industry regulators. Compliance is not an option.

Banking 64

Banking Financial Services Customer Experience Business Services 64

PandaDoc

MAY 13, 2024

Want to increase sales and boost your bottom line? First, you must ensure that teams are properly equipped to meet these goals. This article will focus on the sales enablement process, what it means for your organization, and how you can benefit from the approach. Key takeaways Sales enablement equips sales and marketing teams with everything they need to succeed.

Sales 52

Sales Software Software Sales Training 52

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How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings

Customer Think

MAY 13, 2024

Loyalty program designers, there’s a big difference between promising your members the world and delivering a world experience. The trick is delivering the world experience as they know it – and walking in their shoes. Nearly half of the U.S.

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