ProlifIQ

JUNE 21, 2023

This analysis can also uncover areas where the client may be using your competitor’s products, presenting an opportunity for account managers to capture that revenue and strengthen the relationship. Are there other business units to sell into? Can you champion make introductions?

Account Management 52

Account Management Management Account Planning Stakeholders 52

Account Manager Tips

APRIL 26, 2021

Here are some things you'll do as a key account manager: Deliver your company's strategy and vision Manage client risk (defection, competitor threats, issue resolution) Gather market intelligence and evaluate emerging trends Drive client development Provide data and insights to help your clients make better decisions.

Key Account Management 242

Key Account Management Account Management Management Negotiation 242

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Presently, she is serving as the Vice President of Customer Success at ClientSuccess. Annette Franz.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

JANUARY 10, 2022

Negotiating and securing renewals for your assigned accounts increasing and maintaining Customer Satisfaction (CSAT) and Net Promoter Scores(NPS). Client onboarding and take-up of the Onfido service working alongside Client and Onfido representatives. Enable and track sales teams supporting other data management clients.

Customer Success 3

Customer Success Client Onboarding Onboarding Stakeholders 3