Account Management Skills

JANUARY 21, 2022

Mark is a clinical psychiatrist and FBI/police hostage negotiation trainer. The book will help you understand how to communicate more effectively with absolutely anyone; clients, colleagues, family members etc. Time Management. The second highest mentioned skill was time management. Everything you do should support those goals.

Account Management 98

Account Management Management Communication Negotiation 98

ProlifIQ

JUNE 21, 2023

It helps account managers identify the specific needs and goals of their clients, develop tailored strategies to meet those needs, and align the organization’s resources to drive customer success.

Account Management 52

Account Management Management Account Planning Stakeholders 52

Account Manager Tips

APRIL 26, 2021

Here are some things you'll do as a key account manager: Deliver your company's strategy and vision Manage client risk (defection, competitor threats, issue resolution) Gather market intelligence and evaluate emerging trends Drive client development Provide data and insights to help your clients make better decisions.

Key Account Management 242

Key Account Management Account Management Management Negotiation 242

SmartKarrot

DECEMBER 22, 2020

Proven ability to influence through persuasion, negotiation, and consensus-building. As a Senior Customer Success Manager, you will be responsible for building and maintaining profitable relationships with large direct and agency Tourism clients. Advocate customer needs/issues cross-departmentally and lead/resolve account escalations.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

MARCH 8, 2022

Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. Annette Franz. Annette Franz is the Founder and CEO of CX Journey Inc. Keri Keeling.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

JANUARY 10, 2022

Negotiating and securing renewals for your assigned accounts increasing and maintaining Customer Satisfaction (CSAT) and Net Promoter Scores(NPS). Design, setup, and run an operating rhythm with Targeting clients to drive usage and adoption. Enable and track sales teams supporting other data management clients.

Customer Success 3

Customer Success Client Onboarding Onboarding Stakeholders 3