ProlifIQ

JUNE 21, 2023

The focus on customer retention within strategic account management is paramount as it ensures the longevity and profitability of the relationships with these strategic customers. Additionally, strong negotiation and influencing skills are essential for navigating complex client organizations and driving alignment.

Account Management 52

Account Management Management Account Planning Stakeholders 52

SmartKarrot

DECEMBER 22, 2020

Strong empathy for customers and the capability for enabling profitable growth. Proven ability to influence through persuasion, negotiation, and consensus-building. As a Senior Customer Success Manager, you will be responsible for building and maintaining profitable relationships with large direct and agency Tourism clients.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

Account Manager Tips

APRIL 26, 2021

Here are some things you'll do as a key account manager: Deliver your company's strategy and vision Manage client risk (defection, competitor threats, issue resolution) Gather market intelligence and evaluate emerging trends Drive client development Provide data and insights to help your clients make better decisions.

Key Account Management 242

Key Account Management Account Management Management Negotiation 242

SmartKarrot

MARCH 8, 2022

Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. Annette Franz. Annette Franz is the Founder and CEO of CX Journey Inc. Keri Keeling.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21