MDI Training

NOVEMBER 14, 2023

Answer from Gunther Fürstberger: Artificial intelligence has had a permanent place at the table in our leadership meetings since July 2023. About 1 day before our weekly 50-minute leadership meeting, I look at the agenda and select 1 topic, for which I usually create a ChatGPT4 prompt. AI does not yet have a (co-)decision-making role.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

Farland Group

DECEMBER 8, 2022

Coming out of Customer Advisory Council meetings, there is generally a list of action items, and areas identified for further exploration. A working group provides opportunity for a subgroup of the Council (and potentially their teams) to explore new opportunities, further define an existing offering, co-create, etc.

Co-Creation 40

Co-Creation Meetings 40

SmartKarrot

MARCH 8, 2022

Her various books, blogs, articles, and whitepapers have helped many people understand the program, planning, and operational structure of Customer Success Organizations. Diana also co-created the ‘Open Book of Customer Success,’ a free workspace with all the resources to help Customer Success professionals. Like what you are reading?

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Showpad

OCTOBER 8, 2019

Marketing content like customer success stories, case studies, sales one-pagers, FAQs, eBooks, video testimonials, and whitepapers are Sales tools just as much as any high-powered automated tool or top-notch Sales coach. Inbound met meetings. Some to consider: Churn rates. Customer lifetime value. Content performance metrics.

Sales 45

Sales Software Software Co-Creation 45