customer kaizen-gaming 
Kainexus
MARCH 28, 2020
This week, I played game show host when we hosted a Quiz Show webinar about Covid-19. We also want to know what could have been better -- we're obsessed with continuous improvement like our customers are! Part of that obsession is that we do improve our standards over time -- we can call that "kaizen" too.
SmartKarrot
JUNE 15, 2020
Till a while ago, nobody thought much of customer experience improvement – let alone SaaS companies, who prided themselves in creating some of the best products but left it to the customer to figure out how good it really was. Customer experience is driving sales and building brands. Time is money: Value the customer’s time .
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