Sat.Jul 22, 2023

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Leadership Needs a Redesign: Here’s How Product Principles Can Help

Customer Think

Leadership should be equal parts art and science. There’s the art of understanding your employees and customers—the empathy so often suggested to understand their motivations, needs, and best ways to encourage productivity. Once combined with the science with data and feedback loops, you’re ideally able to generate not just outputs, but better outcomes, for everyone.

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Customer Experience: A Simple Term Made Complex

Customer Think

I am often asked what I do for a living. I usually say that I am a customer experience and employee engagement consultant. This is immediately followed by: What does that mean?