Thu.Jun 20, 2024

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How to Use ChatGPT-4o in Customer Service

Customer Think

OpenAI´s launch of GPT-4o marks a significant leap forward in LLMs (large language models) in regard to combining the capabilities of text, audio, and visual data processing. This comprehensive AI model promises to transform customer service.

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Management Consulting Industry Value Chain: Deep Dive

Flevy

The Consulting industry is pivotal in guiding organizations through the complexities of modern business landscapes. This sector spans diverse services, including strategy consulting, operations improvement, technology implementation, and human capital management. Consulting firms, ranging from global giants like McKinsey, BCG, Bain, Accenture, Deloitte, and PwC to specialized boutiques, offer expertise that helps organizations enhance efficiency, drive growth, and navigate regulatory challenges.

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[Book Review] A Primer on Using Benefits to Guide Marketing Decisions

Customer Think

Source: BenBella Books Successful marketing is the result of many distinct, but interdependent, decisions and actions. Marketers must understand the structure of markets and recognize that most are composed of multiple segments that differ in important ways.

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The 11 Best Help Desk Ticketing Systems for 2024

Help Scout

Discover the top 11 help desk ticketing systems for 2024. Find the perfect solution to streamline your workflow, enhance collaboration, and boost customer satisfaction.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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APIs are “very important” to martech buyers today, but they’ll be crucial for the coming wave of AI agents

Customer Think

Take a guess at filling in the blank here: _ is to AI Agents as Data is to AI Models The answer, as you likely surmised from my headline, is APIs.

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Do These 4 Things EVERY Friday

The Center for Sales Strategy

In the world of sales, you are either a top performer or you're not! Yes, there are new salespeople and journeyman sellers, but the reality is that even these sales reps are going to be top performers or not. Top performers are driven, competitive, hard-working, positive, persuasive, and problem-solvers! They make the most of every day, every meeting, and every opportunity.

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