article thumbnail

3 CRM Models and How They Improve Customer Profitability

Insightly

CRM Models: How They Can Boost Customer Profitability. With carefully segmented customers and a method for appealing to each group, you can attract and retain more lifelong customers and increase profits. That’s because adding value and consistently delighting customers increases customer retention and therefore profit.

article thumbnail

20 Strategic Planning Models to Consider

ClearPoint Strategy

Blue Ocean Strategy is a strategic planning model that emerged in a book by the same name in 2005. Porter’s Five Forces is an older strategy execution framework (created by Michael Porter in 1979) built around the forces that impact the profitability of an industry or a market. Stakeholders create personal action plans.

article thumbnail

Book review – Managing Brands

Red Star Kim

– famous advertiser David Ogilvy said: “the intangible sum of a product’s attributes” and author Marty Neumeier said: “ a brand is a person’s gut feeling about a product, service or organisation” (2005). Initial strategic measures might include: market share, profit growth, return on investment (ROI) or return on marketing investment (ROMI).