The Evolution of the Customer Success Renewal Playbook
SmartKarrot
MAY 14, 2020
The advent of online ticketing systems made it more feasible for both the customers and companies to raise tickets and execute processes of resolving them in a more systematic and accountable way. Between 2000 to 2010: CRM, Web Channels, Mobile App . 2010: SaaS, 2013: Customer Success .
10 
Let's personalize your content