Why Your Organisation Needs A Customer Crisis Plan
Jermaine Edwards
APRIL 3, 2020
Asking who’s got great skills at influencing, negotiating, analysing and creativity is the best way to start. We saw an example of this in 2012 with the company called Best Buy that had reported a 1.7bn loss in a quarter. We must know how to mobilise a team to meet those demands. It’s about the result, not status.
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