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Customer Success 3.0 will be Customer Success AI & ML, predictive & prescriptive


The advent of artificial intelligence has intensified the ease to achieve greater customer success. And customer success gels well with customer relationship management , CRM. Let us see how AI makes the CRM a lot more efficient than it actually was. AI helps streamlines processes by enabling effective organization.

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SMS Marketing—a Comprehensive Guide to Effective Strategies


With so many people on their phones, it’s no wonder SMS marketing is surging in popularity: According to Statista, worldwide spending on SMS advertising is expected to reach $870 million by 2029. Nutshell CRM makes it even easier to get the full picture of your open leads and customers. But is SMS marketing worth it for your business?