Account Growth Client Development Communication Onboarding 
SmartKarrot
JULY 2, 2021
As a Director of Customer Success, you will develop and lead a functional strategic plan to support top-level objectives. Proactively communicate through a regular cadence of department meetings, 1:1 meetings, and cross-functional project meetings. Drive sales strategies for upsell to clients.
SmartKarrot
DECEMBER 22, 2020
Strong empathy for customers and the capability for enabling profitable growth. Strong verbal and written communication skills. Development of roadmaps with the executives and influencers to help better understand the current and long-term business strategy. Delivery regular business reviews to client stakeholders.
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SmartKarrot
OCTOBER 5, 2023
The article on Effective Communication offers some good insights on communication and engagement tips. Proactive Risk Management Large-scale clients often come with large-scale challenges. E.g. Account tagged as “closed won” triggers an onboarding playbook; Account at 85% utilization triggers an upsell playbook.
SmartKarrot
MARCH 8, 2022
Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. to career growth through individual coaching and mentoring. Annette Franz.
Account Management Skills
AUGUST 24, 2021
Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. Kapta is a key account management platform. We chatted about: – the importance of having a client development plan.
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