SmartKarrot

MARCH 10, 2022

Reduce churn and drive new business growth through innovative practice and metrics-driven strategy. Ensure retention of key clients and growth of their accounts. Identifying blockers to account growth and client development and communicating them to the business.

Customer Success 19

Customer Success Customer Experience Account Growth Client Development 19

ProlifIQ

JUNE 21, 2023

Account managers are tasked with managing these accounts, serving as the main point of contact, and ensuring that the customers achieve the outcomes that they purchased your tool or service for. A defined process ensures consistent value delivery and proactive account management.

Account Management 52

Account Management Management Account Planning Stakeholders 52

SmartKarrot

DECEMBER 22, 2020

Work closely with the Product team to share customer insights that inform future product developments and effectively bring those innovations to bear for optimal customer success. Identify opportunities for account growth within your managed accounts.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

MARCH 8, 2022

Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. She has experience working with high-growth MNCs as well as start-ups.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21