Account Management Skills

FEBRUARY 22, 2024

Paint a picture of the client’s future business and provide an ROI on the relationship – so they can have client improvement conversations ( according to Gartner ) Be knowledgeable, professional and efficient when it comes to delivering the agency’s service but also proactive with suggesting new, business-relevant ideas and insight (..)

Account Management 52

Account Management Management Client Development Account Growth 52

SmartKarrot

DECEMBER 22, 2020

Work with the customer advocacy team to develop customer-specific case studies and references to share the team’s portfolio of account’s success. Advocate customer needs/issues cross-departmentally and lead/resolve account escalations. Strong empathy for customers and the capability for enabling profitable growth.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

OCTOBER 5, 2023

It provides your team with the guidance and ‘how-to’ on nurturing the relationships and managing the multiple moving parts in an account. Designing an Effective Playbook for Large-Scale Clients Developing an effective playbook for managing large-scale clients helps in driving consistent account growth and sentiment.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

MARCH 8, 2022

Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. to career growth through individual coaching and mentoring. Annette Franz.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Account Management Skills

AUGUST 24, 2021

Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. Kapta is a key account management platform. We chatted about: – the importance of having a client development plan.

Account Management 98

Account Management Management Account Planning Co-Creation 98