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Jul 02 – Customer Success Jobs

SmartKarrot

Develop and implement strategic plans to ensure close oversight on overall customer health and successful execution of deliverables against Service Level Agreements. Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.

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How to systemise account management in your agency, with Alex Raymond

Account Management Skills

Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. Kapta is a key account management platform. We chatted about: – the importance of having a client development plan.