SmartKarrot

JANUARY 13, 2022

Partner with the sales team to maximize their win rate and help to identify areas for account growth within existing accounts. Develop best practices for new customer onboarding and customer growth to ensure ongoing customer success. Be outcome-oriented and metric-driven in your approach to making customers successful.

Customer Success 19

Customer Success Onboarding Value Proposition Account Growth 19

SmartKarrot

JANUARY 7, 2022

Drive Customer Success outcomes through increased renewal rates and account growth, and reduced churn. Lead online webinars, consultations, and one-on-one demos to educate customers on the features of the product. Define and optimize the customer lifecycle. Build, own, and execute client success and engagement plans.

Customer Success 19

Customer Success Account Growth Prioritization Organization 19

SmartKarrot

SEPTEMBER 3, 2021

Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls. Proactively address gaps in product adoption and work with customers in order to achieve account health. Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned.

Customer Success 19

Customer Success Onboarding Account Growth Client Relationships 19

SmartKarrot

JUNE 15, 2021

Represent InVision in communities, at trade shows, and webinars. Work closely with product, publisher team, and operations teams to constantly optimize efforts relating to Account growth and company-wide goals. Strategically prepare messaging appropriate to the various stakeholders. Hit quarterly revenue and strategic goals.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

JULY 2, 2021

Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Develop proposals, training material, bespoke tutorials, and customized demo accounts, to support pilots, help close deals, and ensure long-term success for each customer.

Customer Success 10

Customer Success Onboarding Account Growth Client Development 10

SmartKarrot

NOVEMBER 24, 2020

You will be responsible for key customer success metrics including NPS, account growth, forecasting, and revenue retention. Provide client feedback internally and client training and webinars. Conduct strategic business reviews with your clients to implement plans that drive success within their business. Apply here: [link].

Customer Success 10

Customer Success Value Proposition Stakeholders Account Growth 10

Account Management Skills

AUGUST 24, 2021

A reminder also that my next Account Accelerator programme starts on 23rd of September. This is a transformational programme for agency account managers and account directors to take your agency from unpredictable project revenue to more predictable account growth. Alex, thank you so much for sharing. Alex 19:31.

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

FEBRUARY 26, 2021

Start with founding date, revenue, funding, employee count, account growth, etc. Are they communicating with their customers through webinars, videos, or podcasts? What are some characteristics of the ideal customer profile ? Conduct a competitor investigation. Evaluate how your competitor’s work. Check technology and tools.

Value Proposition 10

Value Proposition Acquisition Media Suppliers 10

SmartKarrot

MAY 25, 2022

Foster account growth/expansion via new products and markets. Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands. Lead online webinars, consultations, and one-on-one demos to educate customers on the features of the product.

Customer Success 3

Customer Success Logistics Onboarding Advertising 3

SmartKarrot

OCTOBER 13, 2022

Inside the company, the CSM should be the one to spot potential account growth opportunities, notify the salesperson or account manager of the opportunity, and give them all the details and context they need to expedite the negotiation and closing process. You might also like: What is Expansion Revenue?

Account Management 10

Account Management Customer Success Management Negotiation 10

Account Management Skills

NOVEMBER 2, 2021

If you’re in an agency account management role, and you’re responsible for forecasting and firming up the account growth, I’m running my next Account Accelerator programme starting on 27th January 2022. We talk about: why it’s useful to know who could be looking at your profile.

Account Management 72

Account Management Decision-making Meetings Management 72

Account Management Skills

MARCH 29, 2021

Why he suggests agencies asked their clients to take personality profile tests, why account management don’t receive guidance from agency owners, and so many more topics. David has lots of high quality useful resources on his site including recordings of past webinars, his books and also you can sign up for his live events.

Account Management 40

Account Management Management Client Relationships Decision-making 40