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How to raise your management game (part two) with Jenny Plant

Account Management Skills

So you decide to share this fact with the senior management team proactively, and you offer to watch the webinar, and then provide a summary to them afterwards and then identify the relevance of to some of your clients. The skill of account management covers multiple areas. So why is that important? So check that one out.

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Sep 03 – Customer Success Jobs

SmartKarrot

Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls. Proactively address gaps in product adoption and work with customers in order to achieve account health. Manage multiple client relationships with a focus on the quality of relationships, adoption, retention, and satisfaction.

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How to systemise account management in your agency, with Alex Raymond

Account Management Skills

Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. Kapta is a key account management platform. We chatted about: – the importance of having a client development plan.

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May 25 – Customer Success Jobs

SmartKarrot

Role: Director of Client Success Location: Lakeland, FL, US (On-site) Organization: Saddle Creek Logistics Services As a Director of Client Success, you will be gaining an understanding of the value drivers for key clients. Measuring and communicating the value provided to clients via business reviews.

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An agency leader’s guide to account management, with David C Baker

Account Management Skills

Why he suggests agencies asked their clients to take personality profile tests, why account management don’t receive guidance from agency owners, and so many more topics. David has lots of high quality useful resources on his site including recordings of past webinars, his books and also you can sign up for his live events.