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How to systemise account management in your agency, with Alex Raymond

Account Management Skills

Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. Kapta is a key account management platform. We chatted about: – the importance of having a client development plan.

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An agency leader’s guide to account management, with David C Baker

Account Management Skills

Why he suggests agencies asked their clients to take personality profile tests, why account management don’t receive guidance from agency owners, and so many more topics. David has lots of high quality useful resources on his site including recordings of past webinars, his books and also you can sign up for his live events.