SmartKarrot

JUNE 7, 2021

Identifying, developing, and maintaining strong relationships with stakeholders at all necessary levels (C-suite, management and functional) within the customer organization to understand and influence their project strategies. Be a conduit between sales and delivery for a smooth transition and onboarding of the client to the Platform.

Customer Success 10

Customer Success Partnership Management Onboarding Client Relationships 10

SmartKarrot

JULY 1, 2020

Role: Platform Partnership Manager Location: Newyork, US Organization: Stripe Stripe is looking for someone who can manage their existing partners and identify new opportunities to expand and grow the relationships. Handle technical conversations with product teams and lead commercial partnership negotiations.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

SmartKarrot

JANUARY 17, 2022

Develop a digitally-led, low-touch customer communication/engagement strategy through the customer lifecycle – including onboarding and launch. Develop processes to manage escalated and at-risk, low-touch customers with a focus on maximizing ROI. Forecast and track key account metrics. Be a product expert.

Customer Success 19

Customer Success Onboarding Partnership Management Stakeholders 19