SmartKarrot
NOVEMBER 16, 2022
Role: Associate Director, Customer Success Location: Canberra, Australian Capital Territory, Australia Organization: Datacom As an Associate Director of Customer Success, you will have a Customer Focus– this role is supporting a large, complex customer. Apply here: [link]. Apply here: [link].
SmartKarrot
JULY 15, 2021
Building intradepartmental processes that improve efficiency and customer value. Managing Customer Success Team Leads, conducting weekly 1:1s, performance reviews, and compensation conversations with all members of the CS team. Ensuring that the CS team maintains target KPIs, including NPS and revenue renewal rate.
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