The Importance of Customer Service in the Travel Industries post-COVID-19
Freshworks
APRIL 2, 2021
Airport footfall, use of public transportation, and accommodation occupancy plunged. It also ensured the team was responsive to clients 24/7 as they grappled with urgent situations such as repatriation, supplier cancellations, and relocating key workers within the UK. The global scale of the COVID-19 crisis was unprecedented.
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