authors kristi-thompson 
SmartKarrot
JANUARY 5, 2022
Kristi Faltorusso. Kristi is a pioneer in scaling and transforming customer success organizations at hyper-growth B2B SaaS companies. Kristi is also the VP of Customer Success at ClientSuccess, Product Advisory Board Member at Cast.app, Founding Advisor at CS Ladies, and Founding member of Gain Grow Retain. Aaron Thompson.
SmartKarrot
JANUARY 5, 2021
A Customer Success expert, speaker, and a published author, Dave is known for his remarkable expertise in supporting B2B SaaS companies and developing their Customer Success capabilities. Kristi Faltorusso. Making it to the Top 25 Customer Success Influencers in 2020, Kristi has turned the tables for hyper-growth B2B SaaS companies.
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