SmartKarrot

FEBRUARY 3, 2022

Lead hiring for BetterUp Care customer success partnering with recruiting and Care leadership. Partner with sales leadership to bring additive value to the sales process and help position the customer success motion as a differentiator. First touchpoint for corporate clients and acting as an interface to internal stakeholders.

Customer Success 19

Customer Success Stakeholders Onboarding Account Management 19

SmartKarrot

FEBRUARY 16, 2023

For your clients, develop strategic account and customer success plans, and track their progress towards predetermined objectives and outcomes. communicating regular updates and significant milestones to senior leadership. Create and maintain relationships with your clients, going beyond just your most important business allies.

Customer Success 19

Customer Success Account Planning Client Development Stakeholders 19

SmartKarrot

DECEMBER 22, 2020

Deliver meaningful, strategic, and tactical insight to the leadership team through customer feedback, business goals, key performance indicators, and customer analysis. Delivery regular business reviews to client stakeholders. Identifying solutions that will continue to provide value add to customer objectives.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

MAY 9, 2022

Represent Customer Success at leadership and executive meetings to deliver organization value proposition to drive new business and positive outcomes. Develop and manage relationships with the client stakeholders to deliver regular communications, manage and support Tahora events, deliver marketing materials and maximize onboarding success.

Customer Success 3

Customer Success Value Proposition Onboarding Facilitation 3