SmartKarrot

DECEMBER 22, 2020

Proven ability to influence through persuasion, negotiation, and consensus-building. Driving successful project implementation support, onboarding, and utilization of products. Delivery regular business reviews to client stakeholders. Strong empathy for customers and the capability for enabling profitable growth.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

MARCH 8, 2022

Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. Annette Franz. Annette Franz is the Founder and CEO of CX Journey Inc. Donna Weber.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

JANUARY 10, 2022

Developing a trusted advisor relationship with key stakeholders and executive sponsors. Negotiating and securing renewals for your assigned accounts increasing and maintaining Customer Satisfaction (CSAT) and Net Promoter Scores(NPS). Ensure a successful and robust onboarding experience for all new customers.

Customer Success 3

Customer Success Client Onboarding Onboarding Stakeholders 3