SmartKarrot

DECEMBER 22, 2020

Proven ability to influence through persuasion, negotiation, and consensus-building. Development of roadmaps with the executives and influencers to help better understand the current and long-term business strategy. Driving successful project implementation support, onboarding, and utilization of products.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

MARCH 8, 2022

Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. Annette Franz. Annette Franz is the Founder and CEO of CX Journey Inc. Donna Weber.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

JANUARY 10, 2022

Negotiating and securing renewals for your assigned accounts increasing and maintaining Customer Satisfaction (CSAT) and Net Promoter Scores(NPS). Ensure a successful and robust onboarding experience for all new customers. Develop and expand customer accounts by driving product usage and increasing the user base in customer accounts.

Customer Success 3

Customer Success Client Onboarding Onboarding Stakeholders 3