Customer Experience Emotional Intelligence Interpersonal Skills Organization 
SmartKarrot
JANUARY 5, 2022
She’s been on the Top 100 Customer Success Strategists list since 2013, which is a testament to her contributions and dedication to the CS space. Kristi is a pioneer in scaling and transforming customer success organizations at hyper-growth B2B SaaS companies. She’s the Founder and CEO of Customer Bliss. Nils Vinje.
Zendesk
APRIL 26, 2021
Customers are online more than ever, with customer service taking center stage. Half of customers say customer experience is more important to them now compared to a year ago, according to our research , and 77 percent report being more loyal to a company that offers a positive customer experience if they have an issue.
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