What is customer success?
Insightly
JULY 23, 2023
Customer success (CS) is a commonly-used phrase in business today, often confused with customer experience and customer service. Let’s start with some definitions. Customer service is responding to customer needs and concerns via various communications channels such as phone, chat, email, and forums. This can also be called customer support. Customer success is working with a customer to ensure they get both initial and long term value from the product or service you are selling by performing o
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