Customer Think
APRIL 16, 2023
While people are hesitant to accept the likely reality that we are heading into a recession, we’re seeing higher interest rates, less venture capital funding, and widespread layoffs in the tech industry. Despite the uncertainty, there’s some good news: even if we are facing a recession, these moments are temporary.
SOAR Performance Group
APRIL 16, 2023
The SOAR Report April 2023 Included in this newsletter are our top resources for retaining and growing your existing accounts: Key Skills CSM Teams Need to Succeed in 2023 […] The post Account Retention and Growth is Key in 2023 appeared first on SOAR Performance Group.
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Customer Think
APRIL 16, 2023
With ongoing shifts in the economic climate, customer retention continues to be a main focus—and in many cases, it has become even more important in 2023. According to a report by Twilio, in the face of recession, 67% of businesses are shifting focus from customer acquisition to customer retention. So, what’s working vs.
Customer Think
APRIL 16, 2023
As the fastest-growing consumer application in history, many wondered if ChatGPT’s ability to quickly and accurately deliver curated information would render Google Search obsolete. While people now have a more measured outlook on the technology, it is undeniable that ChatGPT, and, more broadly, generative AI, will transform AI and the customer experience (CX).
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Customer Think
APRIL 16, 2023
I recently saw this quote by Bill Marklein: Culture is how employees’ hearts and stomachs feel about Monday morning on Sunday night. I love that. It’s so true. I really believe that, if your company had a strong and healthy culture, the “Sunday.
Customer Think
APRIL 16, 2023
Let’s not waste any time. Sea of sameness was originally used to describe the more or less generic offerings by resorts in the early 2010s. You probably flicked through the ‘palm tree and white sands’ brochures yourself. Fast forward a decade and it’s.
Customer Think
APRIL 16, 2023
When you ask an analyst a question, ideally it’s met with several in return. That’s because good analysts are inquisitive not just about what you want to determine, but why you’re looking for a quantitative answer. A healthy dialog between.
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