Customer Think

APRIL 29, 2023

I originally wrote today’s post for Concentrix. It recently appeared on their site. The customer experience never sits still. Just as customer tastes and preferences change, CX is always evolving. According to Adobe’s 2023 Digital Trends Experience.

Digitalization 76

Digitalization Customer Experience 76

Customer Think

APRIL 29, 2023

The average consumer will spend $394 per month on groceries in 2023, an increase of $22 from 2022 – and that’s just for one person. Expand that cart to a family of four, and the increase approaches nearly $100, to north of $1,000 total spending per month.

Retail 73

Retail 73

Customer Think

APRIL 29, 2023

You know that I’m big into walking in your Customers’ shoes. I write about it all the time and it plays a huge part of the book. But you’ve got to go into it with the right frame of mind. It’s not practical to expect you can shed all.

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65

Customer Think

APRIL 29, 2023

Here are seven validated demo success factors that lead to closed business. These approaches map delightfully to Great Demo! and Doing Discovery principles while differing markedly from traditional demos. How do your demos compare? Seven Valid.

Sales 65

Sales 65

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.