Customer Think

NOVEMBER 18, 2023

If there is one sector where there is still room to grow in terms of customer focus, it surely is the construction sector. I do not know what your experience is with construction companies, but mine is not terribly positive. How often are appointments to build or repair something cancelled at the last minute?

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Construction Customer Experience 64

Customer Think

NOVEMBER 18, 2023

Every business loves a happy customer. But I’ve found that it’s really easy to equate a quiet customer with a happy one, even though they can be two very different things. They aren’t mutually exclusive. On the contrary, a happy customer can often use a product or service in quiet anonymity.

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Customer Think

NOVEMBER 18, 2023

When it comes to equipment rental business, success depends on your ability to navigate a range of challenges, ranging from the inevitable wear and tear on machinery to the complexities of crafting foolproof rental contracts.

Profitability 59

Profitability Leadership 59

Customer Think

NOVEMBER 18, 2023

This is the second in a series of posts on the role technology and human service play in creating repeat business and customer referrals. This post focuses on the intersection of human service and technologies like AI across customer journey phases.

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Customer Experience 49

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.