Customer Think

JANUARY 14, 2024

I originally wrote today’s post for Measures Consulting. It appeared on the Enghouse Interactive blog on September 7, 2023. Customers’ expectations about their experiences during every stage of the relationship with the brands with which they interact have evolved greatly over the last few years.

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Management 78

Peter Simoons

JANUARY 14, 2024

As there are many new subscribers to my alliance inspiration email I would like to take the opportunity of using my bi-weekly email to re-introduce myself and my mission! The future of business is in collaboration. Working together with other organisations and teams in Alliances & Partnerships is the best way to develop synergy and create speed.

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Construction Leadership Stakeholders Management 52

Customer Think

JANUARY 14, 2024

Are your customer service staff spending too much time answering repetitive questions? Do you want to improve customer satisfaction and reduce your support team’s workload? Then, it’s time to consider implementing a knowledge base.

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Customer Think

JANUARY 14, 2024

In this 3:01 video, Colleen Stanley and Steven Rosen stress that sales leaders must hold their teams accountable for performance. They note that leaders often accept excuses and attempt to rectify poor performance but underscore that individuals must ultimately be responsible for their results.

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Sales Leadership 49

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.