Fri.Feb 09, 2024

article thumbnail

Successful Software Monetization Requires a Customer-Centric Approach

Customer Think

New software, new features, new deployments, and new monetization models are the norm for technology companies today. Companies and their companies are rapidly embracing the subscription monetization model, in which customers pay monthly or yearly for software use.

article thumbnail

8 Common Challenges in Business Reporting And How to Solve Them

ClearPoint Strategy

Master business reporting by overcoming 8 common challenges with expert software and strategies, unleashing your data management's full potential.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Essential Recipe for Implementing User Research in Your Organization

Customer Think

I love MasterChef! Particularly the Australia version (which, I’m certain, most people do too). It’s a show that beautifully captures the journey of home chefs from starting small to going big, from being a cynic to being hopeful and having trust in one’s abilities, and ends with a great display of strategic thinking and grit.

article thumbnail

Navigating the Future: A Dialogue on Strategic Partnership

SmartKarrot

Greetings, esteemed readers. Today, I am thrilled to share insights into the recent partnership between SmartKarrot and Quint, a collaboration that promises to reshape the landscape of customer success in the tech industry. As a seasoned customer success expert, I find this venture particularly exciting, and I believe it holds tremendous potential for both organizations.

article thumbnail

2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

article thumbnail

Unlocking CEO Mental Fitness: Imagine ”NPS” as a Custom Gauge for Effective Leadership or Not

Customer Think

While I lack a background in psychology or psychiatry studies, having come from an engineering and business graduate school, I find myself reflecting upon the unbridled and boundary-less actions of a CEO of a small NPS company in the picturesque Netherlands.

article thumbnail

Your prospects really aren’t interested in your “solutions”

Customer Think

“Solution” is possibly both the most over-used and the most misused word in many salespeople’s vocabulary. Hundreds of books have been written on the subject, and millions of training hours have been delivered on the subject of “solution selling”. Marketers often lazily describe their offerings as their “solutions”.

article thumbnail

Representative for whom?

Customer Think

Folks who work in your Customer-facing organizations have a lot of different names. Agents, technicians, associates (which always makes me chuckle a little bit), service providers, and others. One that often makes me think is: Representative. It’s curious to me because it can go either way, can’t it?