Tue.Feb 27, 2024

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Four Must-Have Competencies to Drive Sales in Today's B2B Landscape

FinListics Solutions

Gone are the days of cold calls and generic pitches. Today's buyers are well-informed, conducting thorough research before engaging with sales reps. This means your team needs to operate more as strategic advisors, understanding customer goals and demonstrating the tangible value your solutions bring.

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Innovative Bonus Plans That Actually Foster Employee Motivation

The Great Game of Business

Not only are all bonus plans not the same, and they don’t have to be tied to higher profits (although profits are important). Read more with our guide!

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How to Reschedule a Meeting Professionally in 2024

Hubspot Sales

I‘ve been on both sides of the “how to reschedule a meeting” dilemma. I’ve found myself scrambling to book new times with contacts, and I've received my fair share of “So sorry, but I need to reschedule,” emails — and all of those instances were handled with varying degrees of tact and professionalism. It can be tough to know how to reschedule a meeting appropriately and effectively.

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Offshoring and AI: How Cost-Cutting Fixation Can Damage Revenue and Brand Reputation

Customer Think

Both strategies require careful implementation and constant supervision! By John Goodman and Peter North, Customer Care Measurement & Consulting CCMC’s latest National Rage study found that 43% of Americans admit to having yelled at a service person, and over half reported having rage. 9% are seeking “revenge” against a company.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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How AI Is Going to Revolutionize Customer Support!

Groove HQ

Artificial Intelligence (AI) is reshaping the world at an unprecedented pace. Platforms like OpenAI and Bard are at the forefront of this movement, offering tools that amplify human potential. They enable users to generate creative content, streamline processes, and extract insights from massive data sets. These platforms have garnered significant attention due to their advanced […] The post How AI Is Going to Revolutionize Customer Support!

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The AI-powered future of CX and EX is here—let us be your guide

Zendesk

AI is radically transforming the world of customer service, and at Zendesk Relate , you’ll gain insights and best practices to lead your organization through this next wave of transformation successfully and make your business ready for AI-first service. You’ll leave with the perspective, connections, and know-how to provide more meaningful experiences, deliver automated service through next-gen digital agents that customers love, and equip your agents and admins with the knowledge to harness cu

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Five Key Sales Challenges to Overcome in 2024

Revegy

As the saying goes, “change is the only constant,” and 2023 was no exception. The market saw many problems in sales: inflation and global conflicts roiled markets, causing some companies to tighten budgets and delay expenditures. B2B sellers often faced friction in the buying process, forcing them to cede more control to buyers, increase transparency […] The post Five Key Sales Challenges to Overcome in 2024 appeared first on Revegy.

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8 Key Steps to Successfully Implement Your Company’s Strategic Plan

Aepiphanni

Dive into the essential steps required to seamlessly execute your company’s strategic plan. Despite the allure of a step-by-step manual, strategic implementation is nuanced, varying with each organization's culture and goals. Learn how to align your team, cultivate a winning mindset, and leverage support networks for success. Explore these eight key strategies to propel your company towards sustainable growth.

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The Art of Relationship Selling: Building Bridges for Sustainable Success

Arpedio

In today’s rapidly evolving business landscape, sales strategies that focus solely on transactions are becoming increasingly outdated. As businesses strive to differentiate themselves and establish long-term success, the concept of relationship selling has emerged as a critical component of sales excellence. In this blog post, we will delve into the principles, strategies, and benefits of relationship selling, exploring how it can drive sustainable business growth and foster enduring custo

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Learning From Failure With The CEO Of Celebrity Cruises, Lisa Lutoff-Perlo

Strategic Planning and Management Insights

Lisa Lutoff-Perlo talks about her trailblazing career journey in a male-dominated industry and talks about the power of learning from failure.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr