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Jun 03 – Customer Success Jobs

SmartKarrot

Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand the publishers’ business strategies and measurements for success. Develop and facilitate Engagement Plans, including coordinating resources for training and projects to improve adoption.

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Comprehensive Career Path Guide for a Key Account Manager

DemandFarm

Key account managers work with a range of individuals within a client organization, from end-users to decision-makers to CEOs. They must be able to communicate effectively with different stakeholders and adapt to the client’s changing needs and expectations.

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Sep 14 – Customer Success Jobs

SmartKarrot

Facilitate performance reviews and coaching sessions, encouraging team members to continuously grow. Monitor customer health and churn risk; run point on ensuring gaps are being addressed by the appropriate stakeholders internally to mitigate low health and/or at-risk customers.