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What is employee experience? Guide for the future of work

Zendesk

Collectively, workers are calling BS on “the way it’s always been done” in favor of flexible work and healthier work-life boundaries. In the future of work, employees are your most important stakeholders. Do managers respect their employees’ personal time and PTO? For better or worse, people have to work.

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Employee experience journey mapping: A step-by-step guide

Zendesk

A Harvard Business Review study shows that 81 percent of business executives believe that engaged employees perform better. According to Gallup, managers account for 70 percent of the variance in team engagement. Say you compare the journeys of your top-performing sales agents to those with the lowest monthly sales.