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What is employee experience? Guide for the future of work

Zendesk

Collectively, workers are calling BS on “the way it’s always been done” in favor of flexible work and healthier work-life boundaries. In the future of work, employees are your most important stakeholders. You should not have to wait for the next performance review cycle to share feedback with an employee and vice versa.

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Employee experience journey mapping: A step-by-step guide

Zendesk

Similar to customer journey mapping , this process helps the company assess its ability to meet employee expectations. Employee journey mapping helps you identify moments in the employee lifecycle where staff members feel engaged and disengaged from their work. New agents get monthly mentorship meetings, but those end after six months.