Zendesk
JULY 13, 2022
Collectively, workers are calling BS on “the way it’s always been done” in favor of flexible work and healthier work-life boundaries. In the future of work, employees are your most important stakeholders. You should not have to wait for the next performance review cycle to share feedback with an employee and vice versa.
Zendesk
APRIL 24, 2023
Though it is still in the early days, organizations should be prepared to move swiftly because the future of work is already here. Someday in the not-so-distant future, AI could write your emails and summarize meetings for you. We’re already getting a taste of the AI-powered future.
Zendesk
JULY 14, 2022
Similar to customer journey mapping , this process helps the company assess its ability to meet employee expectations. Employee journey mapping helps you identify moments in the employee lifecycle where staff members feel engaged and disengaged from their work. New agents get monthly mentorship meetings, but those end after six months.
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