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What is employee experience? Guide for the future of work

Zendesk

Collectively, workers are calling BS on “the way it’s always been done” in favor of flexible work and healthier work-life boundaries. In the future of work, employees are your most important stakeholders. Is communication generally positive and solution-oriented? But just as important is the company culture.

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Employee experience journey mapping: A step-by-step guide

Zendesk

Similar to customer journey mapping , this process helps the company assess its ability to meet employee expectations. Employee journey mapping helps you identify moments in the employee lifecycle where staff members feel engaged and disengaged from their work. Multichannel communication is more convenient for employees.