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What is employee experience? Guide for the future of work

Zendesk

JULY 13, 2022

Collectively, workers are calling BS on “the way it’s always been done” in favor of flexible work and healthier work-life boundaries. In the future of work, employees are your most important stakeholders. Is communication generally positive and solution-oriented? But just as important is the company culture.

Future of Work 98
Future of Work Onboarding Prioritization Insurance 98
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Employee experience journey mapping: A step-by-step guide

Zendesk

JULY 14, 2022

It turns out the best agents check in with their managers once per week, while the lowest-performing agents feel intimidated by their managers and only meet with them when it’s required. This insight leads you to ask all managers to take their agents out to lunch or coffee once per month to increase comfort with communication.

Onboarding 98
Onboarding Communication Management Performance Review 98
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