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A startup’s guide to building a customer success team

Zendesk

You hit a critical mass of customers required to keep going, make a profit, or neutralize customer acquisition cost. It’s unfair to the person you’re putting in over their head, your organization, and your investors. We’ve identified some essential skills to interview and train for when building a customer success team.

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Top 50 Customer Success Influencers 2022

SmartKarrot

Thanks to her strong customer success professionalism combined with excellent interpersonal skills, she drives a great vision for using customer success to help aspiring CS professionals grow in this field. When he’s not writing and consulting, he can be found contributing to non-profit initiatives. . Nils Vinje. Jeanne Bliss.