Interpersonal Skills Investors Leadership Profitability 
Zendesk
JUNE 30, 2022
Is senior leadership on board? To promote a meaningful, company-wide shift in how the organization approaches customer success, you’ll need to get leadership buy-in and make strategic investments in both people and process. It’s unfair to the person you’re putting in over their head, your organization, and your investors.
SmartKarrot
JANUARY 5, 2022
This annual list has been compiled by the editorial team at SmartKarrot considering overall influence in the form of industry impact, community contributions, thought leadership, followership, and similar guiding criteria. He’s also the Senior Director of Customer Success Enablement and Thought Leadership at Oracle. Rick Adams.
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